⭐️ Delivery ratings

‍Note: Delivery ratings are currently only available on EasyRoutes Premium and Enterprise pricing plans.

Rate your delivery card on a tracking page with five stars and an optional comment box

Want to offer your customers a seamless way to provide feedback on their delivery experience? Enable EasyRoutes' delivery rating card for your customer order tracking pages, and customers will be prompted to rate their delivery and optionally submit comments directly from their tracking pages once their delivery is complete.

Delivery ratings can be enabled from your EasyRoutes Settings > Order Tracking tab, within the Delivery ratings section. Ratings can be enabled individually for delivery, pickup, and/or task stop types; the ability for customers to leave additional comments can also be individually controlled for each type of stop:

Delivery ratings section with Completed deliveries, Completed pickups and Completed tasks checked, each with Let customer leave a comment checked

Additional customization options (button label, static card text and captions) can be found within the Delivery ratings section of the Tracking page text settings found further down the page:

Delivery ratings text settings for the rating box title, the text above the stars and comment box, and the Submit button label

A summary of delivery ratings received can be found on the EasyRoutes Analytics tab, within the Rating card and report:

Analytics Rating card showing an average of 5.00 stars, with a bar chart of ratings received by star level

Recently rated stops can also optionally be displayed on the EasyRoutes Dashboard. Enable the Delivery ratings card from your EasyRoutes Settings > Dashboard tab, within the Display options section, by checking the Ratings stops checkbox. Use the arrow buttons to configure how many rated stops will be shown at once, up to a maximum of 10 stops:

Delivery ratings will display for applicable stops from the Tracking tab of routes that have been started; hover over any star rating to view the customer's comment, when available:

Started route's Tracking tab with star ratings in the Rating column and a customer's comment shown on hover

Enable the Delivery rating checkbox from your EasyRoutes Settings > Routes tab, within the Route display options section to also display the same Rating column, with access to star reviews and comments, on main Route pages in addition to the Tracking tab:

Route display options section with the Delivery rating checkbox checked and outlined

Any delivery ratings a driver has received in the past 30 days are summarized at the bottom of each driver's profile, with an overall average rating for the driver over this time, and each individual rating and comments (when available) below:

Driver profile page with the Recent ratings section outlined, showing a 5.00 out of 5 average from 3 ratings in the last thirty days and each rating with its comment

Delivery star ratings and comments can also optionally be included in route exports. You can use this feature to make a report on what orders or stops have what ratings to help you with determining which orders have high or low ratings. Ensure Customer rating and/or Customer rating note are enabled as shown below to include these variables for applicable stops in your route export:

Export stop data dialog with Customer rating and Customer rating note checked and outlined under Driver tasks and delivery