Manually triggering notifications
For full details on all notification types and what delivery status events will automatically trigger them, see our Delivery Notifications - Email and SMS support article.
Click either link below for further details specific to the EasyRoutes product you're using:
EasyRoutes for Shopify
In order to manually trigger any type of notifications for a stop or route, you'll first need to ensure that all types of notification you'd like to send to customers are enabled from your EasyRoutes Settings > Customer Notifications tab (shown below); note that there are two tabs for enabling notification types: Shopify orders and Custom/imported stops - you may need to enable notification types on each of these tabs, depending which types of orders are used in your delivery workflows. Any notification types that are not switched on from this page will not be available for manual triggering:
Route Scheduled notification
Before you start: set the route’s scheduled date and time (see Route Scheduling & ETAs).
EasyRoutes' Scheduled notifications can be used to quickly notify customers as soon as their route has been assigned a scheduled start date/time. Route scheduled notifications do require that a route contain a scheduled start date/time, but do not affect automatic order fulfillment workflows.
To start, ensure the Delivery scheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup scheduled and/or Task scheduled notification types are also enabled from the expandable sections belowl:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Scheduled item:
Click the Send button to confirm that Scheduled notifications will be sent to any stops on this route that have not already received this type of notification:
Scheduled notifications are only sent when you trigger them from this menu. Workflows don’t send them, and sending them doesn’t trigger a webhook. If a stop has already received the Scheduled notification (for example, on another route it was sent from), it will be skipped when sending the Scheduled notification again.
Route Rescheduled notification
Before you start: set the route’s scheduled date and time (see Route Scheduling & ETAs).
EasyRoutes' Rescheduled notifications can be used to quickly notify customers whose route has been rescheduled to an earlier or later time/date than what was indicated in any Scheduled notifications. Route rescheduled notifications do require that a route contain a scheduled start date/time, but do not affect automatic order fulfillment workflows.
To start, ensure the Delivery rescheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup rescheduled and/or Task rescheduled notification types are also enabled from the expandable sections below:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Rescheduled item; If Rescheduled isn’t in the menu, no notification has been sent to this route’s stops yet. Send Scheduled or Ready for delivery first:
Click the Send button to confirm that Rescheduled notifications will be sent to any stops on this route:
Rescheduled notifications are only sent when you trigger them from this menu. Workflows don’t send them, and sending them doesn’t trigger a webhook. Rescheduled notifications are sent to all stops on the route (even if they've received a previous Rescheduled notification), and each Rescheduled send will be listed in the stop's Notification History panel.
Ready for Delivery notifications
EasyRoutes' Ready for Delivery notifications can be used to notify customers of their delivery details at any point after a route is created, but before it is started by the driver. Route Ready for Delivery notifications do not require that a route contain a scheduled start date/time, and can be configured to affect order fulfillment workflows.
Marking stops as Ready notifies your customers; it doesn’t send the route to your driver. Drivers see the route only after you dispatch it (How do I dispatch / share routes?).
To start, ensure the Ready for Delivery notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Ready for Pickup and/or Task Ready notification types are also enabled from the expandable sections below:
From your EasyRoutes Settings > Automations tab, review the Fulfillment options section - in the example below, orders will only be fulfilled in Shopify once a stop is marked as Completed; alternately, enable the checkbox for Ready if you'd prefer orders to be marked as fulfilled as soon as their route is marked as Ready:
When viewing any route, click the Mark all as ready button found just above the map:
Ensure the Send EasyRoutes Ready for Delivery notifications checkbox is selected, before pressing the Mark all as ready button:
Troubleshooting & FAQs
Why is the envelope button, or an option in it, greyed out or missing?
Each notification type is sent to each stop once. Stops that already received it are skipped, and the option is greyed out when there’s no one left to send it to. The exception is Rescheduled, which you can send again whenever the schedule changes. Common resolutions include:
- No envelope icon below the map: You’re using Shopify’s notifications rather than EasyRoutes notifications. Manual sending is only available with EasyRoutes notifications (Premium and Enterprise plans). See Delivery Notifications for more details on enabling EasyRoutes notifications.
- The envelope is greyed out: The route is being edited. Save or cancel your changes first.
- “No Ready for Delivery notifications are enabled in your settings”: Turn this notification type on in your EasyRoutes Settings > Customer Notifications tab. Check both the Shopify orders and Custom/imported stops tabs.
- “Ready for Delivery notifications have already been sent”: Every stop that hasn’t been started has already received this notification type. To send it again, see How do I send the Ready for Delivery notification again?
- Scheduled isn’t listed: Check that it's enabled from your EasyRoutes Settings > Customer Notifications tab.
- “Route is not scheduled”: Set the route’s scheduled date and time first.
- “No scheduled notifications are available”: Every stop that hasn’t been started has already received this notification type.
- Rescheduled isn’t listed: This notification type appears once a notification has already been sent to at least one stop on the route, and only while the route has a scheduled start.
EasyRoutes for Web
In order to manually trigger any type of notifications for a stop or route, you'll first need to ensure that all types of notification you'd like to send to customers are enabled from your EasyRoutes Settings > Customer Notifications tab (shown below). Any notification types that are not switched on from this page will not be available for manual triggering:
Route Scheduled notification
Before you start: set the route’s scheduled date and time (see Route Scheduling & ETAs).
EasyRoutes' Scheduled notifications can be used to quickly notify customers as soon as their route has been assigned a scheduled start date/time. Route scheduled notifications do require that a route contain a scheduled start date/time.
To start, ensure the Delivery scheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup scheduled and/or Task scheduled notification types are also enabled from the expandable sections below:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Scheduled item:
Click the Send button to confirm that Scheduled notifications will be sent to any stops on this route that have not already received this type of notification:
Scheduled notifications are only sent when you trigger them from this menu. Workflows don’t send them, and sending them doesn’t trigger a webhook. If a stop has already received the Scheduled notification (for example, on another route it was sent from), it will be skipped when sending the Scheduled notification again.
Route Rescheduled notification
Before you start: set the route’s scheduled date and time (see Route Scheduling & ETAs).
EasyRoutes' Rescheduled notifications can be used to quickly notify customers whose route has been rescheduled to an earlier or later time/date than what was indicated in any Scheduled notifications. Route rescheduled notifications do require that a route contain a scheduled start date/time.
To start, ensure the Delivery rescheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup rescheduled and/or Task rescheduled notification types are also enabled from the expandable sections below:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Rescheduled item; If Rescheduled isn’t in the menu, no notification has been sent to this route’s stops yet. Send Scheduled or Ready for delivery first:
Click the Send button to confirm that Rescheduled notifications will be sent to any stops on this route:
Rescheduled notifications are only sent when you trigger them from this menu. Workflows don’t send them, and sending them doesn’t trigger a webhook. Rescheduled notifications are sent to all stops on the route (even if they've received a previous Rescheduled notification), and each Rescheduled send will be listed in the stop's Notification History panel.
Ready for Delivery notifications
EasyRoutes' Ready for Delivery notifications can be used to notify customers of their delivery details at any point after a route is created, but before it is started by the driver. Route Ready for Delivery notifications do not require that a route contain a scheduled start date/time.
Marking stops Ready notifies your customers; it doesn’t send the route to your driver. Drivers see the route only after you dispatch it (How do I dispatch / share routes?).
To start, ensure the Ready for Delivery notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Ready for Pickup and/or Task Ready notification types are also enabled from the expandable sections below:
When viewing any route, click the Mark all as ready button found just above the map:
Ensure the Send EasyRoutes Ready for Delivery notifications checkbox is selected, before pressing the Mark all as ready button:
Troubleshooting & FAQs
Why is the envelope button, or an option in it, greyed out or missing?
Each notification type is sent to each stop once. Stops that already received it are skipped, and the option is greyed out when there’s no one left to send it to. The exception is Rescheduled, which you can send again whenever the schedule changes. Common resolutions include:
- No envelope icon below the map: You’re using Shopify’s notifications rather than EasyRoutes notifications. Manual sending is only available with EasyRoutes notifications (Premium and Enterprise plans). See Delivery Notifications for more details on enabling EasyRoutes notifications.
- The envelope is greyed out: The route is being edited. Save or cancel your changes first.
- “No Ready for Delivery notifications are enabled in your settings”: Turn this notification type on in your EasyRoutes Settings > Customer Notifications tab.
- “Ready for Delivery notifications have already been sent”: Every stop that hasn’t been started has already received this notification type. To send it again, see How do I send the Ready for Delivery notification again?
- Scheduled isn’t listed: Check that it's enabled from your EasyRoutes Settings > Customer Notifications tab.
- “Route is not scheduled”: Set the route’s scheduled date and time first.
- “No scheduled notifications are available”: Every stop that hasn’t been started has already received this notification type.
- Rescheduled isn’t listed: This notification type appears once a notification has already been sent to at least one stop on the route, and only while the route has a scheduled start.